The Short Version
Cancel any time before your order ships and get a full refund, no questions asked. If it arrives and it is not what you expected, tell us within 30 days and we will refund you.
Cancelling Before Shipping
SnapMat is sold as a pre-order. You may cancel at any point before your order ships and receive a full refund to your original payment method. Email us with your order number. We usually process cancellations within one business day. You do not need to give a reason.
After Delivery — 30 Day Guarantee
If your SnapMat arrives and it does not look as good as it does in our videos, email us within 30 days of delivery and we will refund you in full. You do not need to ship it back.
We offer this because we would rather you feel good about buying from us than argue about a doormat. If we get it wrong, that is on us.
Damaged or Defective Items
If your order arrives damaged or defective, email us within 30 days of delivery with your order number and a photo. We will send a replacement or issue a full refund, whichever you prefer. You do not need to return the damaged item.
Wrong or Missing Items
If you received the wrong item, or part of your order is missing, contact us and we will correct it at no cost to you.
How Refunds Are Processed
Approved refunds are issued to your original payment method. Once we process the refund, it typically takes 5 to 10 business days for your bank or card issuer to post it to your account. That timing is controlled by your bank, not by us.
Gift Wrap and Add-Ons
Add-on purchases such as gift wrap are refunded along with the item they were purchased for.
Exchanges
We currently sell a single product in a single size, so we do not process exchanges. If something is wrong with your order we will refund or replace it.
How to Start a Return or Refund
Email us with your order number and a short description of the issue. A photo helps if the item is damaged. We read every message and will reply.
Chargebacks
If something has gone wrong with your order, please contact us first. We will almost always resolve it faster than a bank dispute will, and we would rather fix it directly.