Pre-Order Shipping

SnapMat is currently sold as a pre-order. You are reserving a unit from our first production run. The product is custom-manufactured and is not yet in stock.

Estimated shipping: First-batch pre-orders are estimated to ship within 16 weeks of your order date. We expect to ship sooner than this, and we will email every pre-order customer with a firm shipping date as soon as our production schedule is confirmed.

We have set this window deliberately wide. We would rather under-promise and deliver early than give you a date we cannot keep.

If We Are Delayed

If we cannot ship your order within the estimated window above, we will email you before that window ends. That email will give you the option to either:

• Accept a new estimated shipping date, or
• Cancel your order for a full refund, no questions asked.

If you do not respond, we will treat that as a request to cancel and issue a full refund automatically. You never lose your money because we were late.

Cancelling a Pre-Order

You may cancel your pre-order at any time before it ships for a full refund. Email us and we will process it, usually within one business day. You do not need to give a reason.

Shipping Cost

Shipping is included in the price. There are no additional shipping charges at checkout for orders within the United States.

Delivery Time Once Shipped

Once your order ships you will receive a tracking number by email. Typical delivery is 5 to 12 business days within the United States after dispatch.

International Orders

We ship internationally. Delivery times vary by destination and are typically 10 to 20 business days after dispatch. Any import duties or taxes charged by your country are shown at checkout where possible; where they are not, they are the responsibility of the recipient.

Incorrect Addresses

Please check your shipping address carefully at checkout. If an address is entered incorrectly and the parcel is returned to us, we will contact you to arrange redelivery.

Lost or Damaged Parcels

If your order arrives damaged, or tracking shows it delivered but you did not receive it, contact us within 14 days of the delivery date and we will make it right with a replacement or a full refund.

Questions

Email us and we will get back to you. We are a small team and we read every message.